Step 1: Free, no obligation, fixed price, and fixed time frame quotation ​

First, let’s get together in your home so you can explain and we can understand your likes and frustrations with your current bathroom and everything you want in your new bathroom. This will help us to formulate initial design ideas and concepts to suggest, while gaining an understanding of the project outcome you’re looking for.

We work through all your options for fixtures and fitting and confirm
cabinetry, shower and spa positioning and design etc. Then, when we are all
really clear on exactly what you want, we put those creative ideas on paper so we all know how the project will look upon completion.

Make sure you’re happy with how it looks on paper because that’s how the
finished result will look too!

Step 2: Time to get to work!

We will remove all the unwanted elements of your bathroom and dispose of them in the quickest and most efficient environmentally friendly way, recycling whenever possible. We start work. There is more about our qualified and trained staff members and tradespeople in the about us page.

Step 3: Keeping you up to date

You will have your own project manager, who will know everything that is
happening with your job. If you have any questions or concerns, they will be your main contact, so you do not have to speak to multiple people, repeat yourself etc. You will also be given their mobile telephone number.
We offer the following options to keep you up to date with the progress of your new bathroom:

A phone App that is available 24 hours a day, 7 days a week
By phone call
By email

​​For those who choose the app, it will give you live, real time updates on the
progress on your new bathroom. Every time something is done your timeline will be updated. This means that if you want to, you can monitor the progress of your new bathroom at every step of the way. Not only is the app and your updates available 24 hours a day, 7 days a week, it will also save you time as you will not need progress calls or emails. The app does not mean you can’t speak to your project manager, they are happy to speak to you at any time. Also, from a technical and practical perspective, the app means your bathroom is completed faster, as all our team members are also getting live updates. Or, if you prefer, we can give you regular updates by phone or email. Work will be completed by the time frame specified in your written quotation.

Step 4: Cleanup, handover and celebration

After we thoroughly clean up, it is time for you to enjoy and celebrate. We also offer a welcome to your new bathroom gift and follow up call a week later, just so we can hear how happy you are (and just in case you have any questions or concerns). Your project manager will also be available anytime after handover for any questions you may have.